Recently purchased a a frame sign from George & Willy, and there are a lot of things to appreciate. The customer service team is genuinely kind, communicative, and very quick to respond!! They somewhat care about their customers happiness. The product itself is beautifully designed super thoughtfully packaged, and has that signature G&W aesthetic that literally draws so many of us in.Unfortunately, I ended up needing to return my sign because once I saw it in my space, it was much larger than I anticipated, and it simply didn’t work for my layout. *** This is where I want to share a heads up for other buyers, especially small business owners who are mindful of expenses. They have a strict “change-of-mind” return policy. Even though the product was unused and in perfect condition, I was to be responsible for 100% of the return shipping cost — and for a heavy metal item, which most of them are, this is not cheap. My fee was going to be about $95-100 to ship back. While their team was polite, they were* I guess understandably firm about following their policy. Nothing about the process felt rude, but it’s important to know that they do not bend on this rule. Even if the box hasn’t been opened. The products truly are beautiful, but I think potential customers should be hyperaware of the return-shipping cost before purchasing. Especially if you are a skim reader like me. If you’re unsure about size, color, or fit, keep in mind that returning a larger item may come with a preeetty significant shipping fee.Overall: fantastic customer service, stunning product design just make sure you’re ******completely***** certain the piece will work in your space, because it’ll be too bad. Returns for “change of mind” can become expensive veery quickly.
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George & Willy create Signage, Letter Boards and Menus, and a range of display solutions and life tools for businesses and homes around the world.
