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Accoun manager Matthew 👎👎 contract

Matthew Amane was assigned as my account manager. Unfortunately, my experience was very unsatisfactory due to several issues with communication and account management.First, I received unclear information about the terms of the factoring service. During our initial conversations, Matthew assured me that payments for the loads would be processed within 24–48 hours of submitting the invoices. However, after submitting several invoices, payments were delayed up to five business days, causing cash flow issues for my business. When I contacted Matthew to clarify the situation, his responses were vague and provided no concrete solution.Additionally, I experienced difficulties with the Fleetsmarts fuel card. Matthew explained that I would receive significant discounts at partner gas stations, but when I used the card, the discounts applied were less than promised. I sent Matthew screenshots to show the discrepancy, but I did not receive a timely response or resolution to the problem. This led me to stop using the card after two weeks.Finally, I attempted to close my account with Fleetsmarts, but the process was complicated and nearly impossible. The lack of clarity, delayed responses, and discrepancies in promised services made my experience with Matthew and Fleetsmarts disappointing. I would recommend other carriers thoroughly research the terms of service before committing to this company. I clarify that this way of expressing myself is only to comply with Trust Pilot. All my previous reviews have been deleted.

Date of experience: Jun 01, 2025