I had signed up to the free 30 day trial on their website because I wanted to try to get UGC creators for my brand. I had see the monthly cost was relatively high and decided to try the free trial to see if we could find any creators who would be suitable and if we could find even one the monthly cost would have been fine. After posting a listing we had two applications. Both of these were from fake accounts who didn't actually have any real followers on their accounts. I can only assume that this company starts Instagram pages and pays for followers to fraud you into paying them money. After a few days I was trying to find out how to cancel the free trial and I couldn't find a way to cancel their services. I had then gave in with the platform as it was clearly a scam. Another couple of weeks past and they had removes £768 from my account. A full year of the subscription. I immediately emailed them to request this to be refunded and they were completely dismissive and said that they had sent a reminder email. THE REMINDER EMAIL WAS NOT IN ENGLISH, SO I ASSUMED IT WAS SPAM. They completely disregarded this and refused to provide a refund saying that the 30 day trial had ended. Floris, the customer service rep, then said that the trial had ended on the 11th of July which was the same day I had cancelled the subscription (by email because this is the only way you can cancel). Months on I still haven't received a refund for this and I still haven't had a single UGC creator apply, so it was a complete waste of money. I am now needing to contact my bank about this fraudulent payment and I will report them to trading standards. In short please do not get scammed by this company and do not sign up for the "free" trial because you will not be allowed to cancel it.
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