I have been using this service for over a year, and it has been incredibly disappointing. Every time I need to add a feature to a new sub-account, I have to submit a ticket, which is frustrating. I was on a plan for 20 sites but was only given access to 10. They told me I had to downgrade and then re-upgrade, which increased my costs. After paying the higher fee, I still couldn't add more sites. Then, when I was upgraded, it broke essential features. When I requested to revert, they said it wasn't possible, leaving me without those features. Recently, I discovered that all my sub-accounts had been removed, leaving my entire agency without access. The support I received was inadequate, and I faced numerous issues that have frustrated my clients as well. I am considering switching to a different service because these ongoing problems have become untenable.
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