hesitate to leave a negative review, but I hope my experience will help others avoid similar frustrations.I can’t comment on the quality of the moisturizer because I never received it. However, I can speak to the complete dysfunction of their customer service and support team.When placing my order, my payment auto-filled with mismatched shipping and billing addresses. I noticed immediately and began looking for a way to correct it. Unfortunately, I discovered that there is no option to cancel or modify an order, even within minutes of placing it.I contacted their customer service team on November 6 to update the shipping address, only to receive an auto-reply stating they would be out of the office until November 11. Oddly, this coincided with a federal holiday, but their shipping partner was not observing it—the order was shipped promptly to an incorrect and incomplete address.When I finally received a response, I was told they could do absolutely nothing: no cancellations, no refunds, and no updates to customer details. Frankly, I’m surprised they even bother staffing a customer service team, as an automated chatbot would likely provide more helpful assistance.I won’t be ordering from this company again. Supporting them feels like enabling a zombie company with no regard for customer experience or operational efficiency.
Claim your business profile now and gain access to all features and respond to customer reviews.
Nothing complicated. Nothing Cosmetic. Just superior skincare. #getjackblack
