Similar feedback many others have indicated here. Placed an order, supposedly shipped the next day. No updates to the shipping for several days, received an automated email from the company indicating they noted no updates, but to be patient. Waited longer, looked up reviews again and found this to be a pattern. Sent them a message on their website, supposedly would receive an answer within "a few hours". Several days came and went, I put in a dispute with my credit card company. This seemed to get their attention as I finally received a response. I requested my order be cancelled and a refund issued, this was ignored. 2 days later I received notification the package (which I requested be cancelled) had been picked up by UPS and would be delivered. I indicated again that I wanted the order to be cancelled, to which the customer service representative said I could refuse delivery (yes, except that UPS left it on my porch). When I let them know the product had been delivered, I was provided instructions to return the product at my own cost. When I pushed back on this, I was provided a return label, and an indication of a refund, but not for the entire amount of my purchase - I was still going to be responsible for tax and the supposed "Guaranteed Shipping Protection + Priority Handling" - I think when I placed the order this was framed as "shipping". From what I can tell, the toothpaste does help with plaque but is very expensive. I never opened the box, but it is very small for the number of things I ordered.
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