getmailbird.com

4.4
4.4 Based on 1.1K reviews

...

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BJ17
Misleading Lifetime License Terms

I acquired a 'Lifetime' license in 2017, clearly stating no version limitations. Now, with the release of a new version, the company refuses to honor this agreement, claiming 'Lifetime' only applies to the previous version. This retroactive change violates consumer protection laws. The support team only sends generic responses about new features, neglecting the original purchase agreement. I expected a true 'lifetime' service, not just a regular update package. Potential customers should be cautious of their 'Pay Once' promotions, as they may change terms later.

1
Date of experience: Dec 02, 2025

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