I can’t speak to the actual warranty repair process yet, but I can comment on the customer service. I purchased an extended warranty for a pre-ordered coffee machine, and although the item won’t ship for another 3–4 months, the warranty initially started on the order date. After emailing customer service, they responded in under 24 hours with a clear solution and no pushback. This was a pleasant surprise and very different from my past experiences with similar companies. For that reason, I’m giving 5 stars for customer service. If they don’t follow through as promised, I’ll update this rating in the future, but for now, I’m pleasantly surprised. Hope this helps.
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