Final resolution: Proof that good customer service, empathy and effort can turn an entire situation around. As you can see, in the beginning I completely felt like I was being scammed and ignored. And while I still feel I shouldn’t have had to reach out so many times to receive a response, the fact that multiple people reached out to resolve my claim and get my feedback completely changed my mind. I will now give Mulberry another chance.The Director of operations, Kristian, personally called me to get my feedback and actively make improvements to improve their service for future customers and experiences. Update: After sending an email asking for a supervisor and expressing that it was beginning to feel like a scam, all of my previous emails and phone calls were returned and my claim approved. Now I wait another 7-10 business days to see if it is fully processed and the reimbursement issued as promised. I do appreciate they plan to honor the warranty product and service I paid for, but it is extremely frustrating to have to all but harass them day in and day out in order to receive a response. So while I still would never purchase their product again, if the claim is paid as promised, that’s all I can ask for at the end of the day.DO NOT waste your time or money. If I could give a zero, I would. I have never had an issue filing a claim with a warranty company and this experience and lack of response is why so many people think warranty companies are scams. I have filed my claim with ALL pertinent information they required. After contacting them over 10 times, the only response I received was to tell me I didn’t provide any information and that I had 7 days to do so or they would close my claim. I provided it yet again, and of course zero response. They offer NO option to contact anyone. Only an automated chat that simply says someone will reach out. And they never do.
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