I submitted a claim that was approved back in August 2024. A very simple replacement leg for my couch from Interior Define. After it was approved they gave me the run around about when it would be here & then stopped replying to my emails all together. I have emailed them countless times asking about my replacement leg with no response in over a month. It is now November, claim was approved in August. My experience has been nothing but horrible with Mulberry Technologys. Terrible customer service that I would give -10 stars if this app allowed me to. Do NOT purchase a warranty from them or if something goes wrong, you will be dealing with an incompetent company who basically stole your money. UPDATE 11/19/24Finally got my replacement leg & guess what….THEY SENT A ROUND LEG & MY LEGS ARE SQUARE!!!!! Seriously never ends with them & their ability to do their jobs correctly! I received my WRONG leg last week & emailed them immediately and of course still haven’t heard back from them. SAVE YOURSELF THE HASSLE & DO NOT PURCHASE A WARRANTY FROM MULBERRY TECHNOLOGY!!!!
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