Purchased a sofa set from Zinus back in March 2024. One of the Chaise has a defect. Now, Zinus and Mulberry have been emailing back and forth about who's responsible. How unprofessional is that? Mulberry warranty is definitely responsible for the defect yet they've been giving me the run around and have not held up their end of the bargain. At this point I don't want anything from them other than a refund of what I paid for their protection plan. I've been waiting for 2 months for a resolution yet all they keep doing is sending useless emails. Paid over 2k for a set and neither side takes responsibility. Welcome to America. Land of the greed.
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