I bought insurance for my 1800 white couch - I bought it because the company claims the insurance covers stains, rips, bubbling, etc.I had a stain that wouldn't come off my couch though I tried to get it professionally cleaned. I submitted a claim and then Mulberry sent me off to the 'underwriter' who said they don't cover this. Since I didn't even know of this 'underwriter' before, and I bought my insurance directly from Mulberry - I'm spending so much time chasing after a resolution/explanation/etc. What Mulberry claims seems to be for the most part a lie. UPDATE:The problem is not the existenxe of an underwriter, it’s the lie that Mulberry says covers all the following which is in my dashboard clearly detailed. I submitted for a stain and they and the underwriter won’t cover it. Coverage DetailsStains, rips & tearsBurn & heat marksSeam separationBroken zippers & buttonsDamage from liquid marks & ringsBroken mirrors & glassLoss of mirror silveringChipped, dented & scratched surfacesBubbling, cracked & peeling finishesProduct defects, once the manufacturer’s warranty expiresOnline claims filing24/7 customer support
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