I couldn't decide between 3 or 4 stars...PROS - They actually replaced my $1700 mattress after a large stain that would not come out! I was worried I'd never get here.CONS - It took 9 months. Once I submitted my claim, they transferred me to Guardsman who sent me multiple solutions including a cleaning kit, then a professional cleaner, then another professional to look at it when the stain wasn't fully gone still. This is all fine, but the communication was terrible and probably why it took 9 months. It was very difficult to get ahold of anyone most of the time, I had to submit "new" claims 3 different times to get someone to respond to me. And they never contacted me with updates or next steps like they promised they would so I would wait forever and then go through hoops to follow up with them instead. Overall a huge headache. But finally paid off thank the lort.
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