I bought a draw leaf dining table from Downeast in November 2022 and with it purchased a 5 year warranty from Mulberry.In March of 2023, I pulled out the leafs and saw that one had dropped significantly.I filed a claim with Mulberry. It took them many weeks to offer me either money to fix it myself or they would send a repair technician to look at it. I took the technician visit.He came almost 3 months after I had filed the original claim.He determined that the table was warped.Downeast said that was impossible because it’s MDF and MDF can’t warp. Any wood worker knows that’s not true.Mulberry offered me repair money, which I took because, although the table top was warped, the dropped leaf was repairable.On July 1, 2024, I filed a claim for the warped top.Mulberry’s response, on July 18, was, my warranty was cancelled on July 18. I can find no way to contact anyone to argue this.My request, when I filed the most recent claim, is to be refunded the purchase price of the table so they have arbitrarily cancelled my plan because they don’t want to pay for the damaged table.DON’T PURCHASE FROM MULBERRY. They will not likely honor the terms of the plan.
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