My brand new Castlery Mori white couch and wooden tables were totally soaked/damaged when a pipe burst in my condo ceiling- this was obviously an accident and Mulberry did not cover a single thing. I sent various photos showing the damage to the wood, and the stains on the cushions. In the policy it states "Accidental Damage Criteria• The protection plan is intended to cover damage resulting from a single, sudden, and unexpected accidental event" and yet they did not cover a cent. During an already stressful time, this was another additional stress and burden. Now that I'm three months away from the event, I have the time to warn others not to buy any protection plans from them. I don't understand what I paid for and what exactly the warranty would cover. The explanation given was as follows "While we understand the event was unintentional, the nature of the damage falls under exclusions specific to water-related incidents not caused by direct, accidental interaction with the product itself." They go on to list the following: "Per the terms of your protection plan, the following exclusions apply:• Stains or damage caused by water leaks, including those from skylights, roofs, or water pipes• Stains or damage covered under any other insurance policy, including maintenance plans, manufacturer’s warranties, extended warranties, or homeowner’s or renter’s insurance." This was not caused by a leak, but by a pipe randomly bursting, and the furniture was not covered by any other insurance policy, which is why I bought the extended warranty. I recommend not wasting your money on Mulberry coverage unless you can get a detailed list of what situations they actually do cover (which doesn't seem available anywhere since everything is up to their interpretation).
Claim your business profile now and gain access to all features and respond to customer reviews.
