Zero stars actually-This company and their retailer listed has ghosted my entire concern and claim. while I’m making my payments for the damage furniture which was damaged on day one by the retailer delivery guys. I am paying for their protection plan,and see my fifth attempt below reaching out to them. - I am writing to formally express my deep frustration and disappointment regarding the complete lack of response and accountability surrounding my damage claim under the Mulberry Protection Plan, which I purchased for $99.The claim was submitted on July 11, 2025, with all necessary documentation, including photos and the date of damage. Despite this timely and complete submission, your company has failed to respond in any capacity.Furthermore, I have made repeated attempts to follow up with both Mulberry Protection and the retailer American Freight. I have called numerous times and even visited the American Freight store in person, only to be given the runaround with no resolution. I have provided multiple dates and times I am available for service or replacement—yet still, no follow-up, no appointment, and no communication.This level of neglect is entirely unacceptable and appears to be deliberately deceptive. At this point, your collective lack of response amounts to fraudulent business practices. I am now forced to escalate this matter and will be filing formal complaints with the Federal Trade Commission (FTC) and the Better Business Bureau (BBB) against both Mulberry Protection and American Freight.I expect a resolution immediately. If I do not receive a satisfactory response within 5 business days, I will pursue all available legal and public channels to hold both companies accountable.This experience has been unprofessional, exploitative, and a clear case of customer abuse. It is unacceptable to sell protection plans with no intention of honoring them.
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