I purchased the 10 year extended warranty last year for a helix sunset luxe. I made sure that it covered accidental pet damage specifically urine because I have old animals. We use water proof mattress covers and try to keep the animals out of our room to mitigate any damage. Well a year into having the mattress our cat had a seizure on our mattress while everything was in the washer and uncontrollably urinated on our mattress (what a horrible coincidence, I KNOW) I was extremely grateful that I purchased this warranty through mulberry, they sent a technician out to clean the mattress (he spent not even 10 minutes in and out) and I was grateful to have a resolution….only to be left with the stain reappearing and me spending my own money to have a cleaning company attempt to clean the stain. They told me my mattress is ruined and the stain isn’t coming out. Now I feel like i am battling this insurance company to get a replacement mattress WHICH IT STATES IS COVERED. It is extremely difficult to reach customer service as well. I was hoping to continue using this insurance for further purchases but now i’m very discouraged, as are the people in my life.
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