I'll just paste the email I sent Mulberry after they handled our insurance claim perfectly: "I wanted to send one last email and state how utterly blown away we are that this process was relatively painless and that you honored the warranty so fully. My wife and I have too many experiences where we end up fighting for the services for which we had paid. I was getting all armored up (psychologically) to defend our purchase with Mulberry, and then I got your email basically saying "a check is on the way." It was a surprise and huge relief. My wife and I have already told well over a dozen people about our positive experience with Mulberry, including me describing the experience in a large staff meeting. I certainly hope that your excellent customer service can continue to meet this standard, and that word of mouth pays off for your business. We will certainly look for the Mulberry warranty when making future purchases."
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