After jumping through quite a few hoops, Mulberry was good about setting up a visit from the technician. He was unable to fix the tear in my leather couch, so said it needed the entire piece of leather replaced, or the entire couch replaced. When he reported this to the Mulberry office, the determined that they would not do either of those things and instead offered to send me $283 while my insurance would continue in case there was any other problem. This is a $2K couch. They want to give me $100 more than I paid for the insurance, and blow off their responsibility to fulfill their contract. Never again. They do not do what they say they will do.
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