They sell the furniture protection plans with language that makes it sound like normal-usage stains will be covered, but they’re not. They wanted me to document exactly what caused the stain with pictures of what happened. Since we had already tried to get the stains out, we couldn’t do that, so they denied the claim. Then, to add insult to injury, I sent 8 (!) emails trying to get someone to answer my questions about the policy, and no one ever gave me an answer. There is not chat or phone option for customer service—only email, which then goes unanswered. It’s impossible to speak to anyone, making the whole thing even more frustrating.
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