ABSOLUTE WORST INSURANCE!!!We purchased mulberry insurance on 2 chairs and 1 sofa we ordered from InteriorDefine. We were told that Mulberry stands by their word and delivers on fixing things that go wrong. WHAT A LOAD OF GARBAGE! This all started March 18, 2024. We have had our chairs for roughly 1 1/2 years and started noticing very dark stains appearing on the vertical arms of the chairs. This is not where anyone puts their hands so we thought we would reach out to Mulberry and get them to fix it. This is where the problems began. 1. We notify Mulberry and they tell us a technician will be out soon(very non commital); 2. Technician calls to get our address and tells us "this is not his territory". 3. We are assigned a new technician who comes out on Tuesday April 30 a month after this started. He takes pictures and tells us that this has nothing to do with us but rather the Tannins in the actual wood are leeching through the fabric and they need to be completely repaired or his recommendation was to have them replaced. He told us he would notify Mulberry. After two weeks we hear from Mulberry and GUESS WHAT??? Somehow they now tell me that I filed a claim wrong and they are going to start the whole process over from the beginning. During this whole thing I am dealing with an agent whom I have agreed I will not mention HOWEVER–who is ZERO help and seemed to like arguing over whether or not I knew the internal working codes for each individual item I bought my insurance for.With all of this being said.DO NOT USE MULBERRY! DO NOT USE MULBERRY!One final tip, they have ZERO communication channels other than email. NO phone, No Zoom, No Corporate structure. Do not be fooled, this company wants your money, then leave them alone, PERIOD!One final note: MULBERRY DO NOT CONTACT ME. I have already forwarded this message to Interior Define as well as the new CEO and the CEO of your own company. Your support to horrific.
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