Unfortunately purchasing furniture online can be tricky. Companies claim to be quality but are anything but! I purchased a couch that turned out to be a lemon, the frame cracked in half rendering it useless. Thankfully the company offered Mulberry protection which I had upon purchase. I was able to file a claim through them even though the original warranty expired. They promptly sent a repair person out once, he was able to repair the couch at that time. Then the couch broke again, and I filed another claim with Mulberry. They sent another repair man out (he was lovely and very helpful) but the couch was too broken to repair. The repair person provided his notes to my manager at Mulberry and they worked on another solution for me. Ultimately I received a cash refund for the full purchase price of my couch and I am thrilled. I am grateful the extra program was worth the cost and the representatives were helpful and always responded quickly. I'm extremely pleased with my experience and plan to purchase Mulberry protection in the future for other pieces of furniture.
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