When it's time to file a claim, you have 2 options, file a claim online and have multiple back and forth emails with their customer service rep or call a number, leave a message, but they will never call you back. The claim assessment and processing takes time for a simple claim involving a stain on the couch. Then they will respond and deny your claim indicating that the stain is part of normal wear and tear. Poor customer service and claim handling. They will take time to work on your claim and if the issue progressed they will indicate that it will not be covered since it is already part of normal wear and tear.
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