A complete scam. I knew right away when I was pushed to the side for months with no reply. I kept hounding them, this went on for over 4 months. I finally received a new email this Jan 2024 claiming it was “verbatim” (yet there’s no actual email, no receipt, just the claim they sent it in Sept, a month before 2 more emails went out to them) that my claim wouldn’t be met because the damage was due to normal use. When that’s exactly why I put in a claim, it’s not normal wear, it’s in fact a ruined rug from normal vacuuming. The insurance was supposed to cover everything even pet damage that was the whole purpose of getting it. Do yourself a favor and don’t bother getting this insurance!
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