Slow processing times, very little updates, and disappointing result of claim. I had a stain on a cushion on my new couch. Mulberry sent a cleaner to try to clean it, he could not get the stain out so he updated the claim for the covers to be replaced. 6 weeks went by with no update and I had to follow up with the claim every other week. Finally all that could be provided was a small cash refund on my BRAND NEW COUCH. I am very disappointed the cleaners request for cover replacement was not honored. I will not ever use Mulberry again (and will advise others including the manufacturer of the couch).
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