Update: I finally got approved claim and replacement item. The facts are as described below. Really don’t know if I spent the last two weeks interacting with a bot. I purchased the top tier warranty through Mulberry I have not received feedback nonetheless any type of replacement or repair of my item. I even attempted to contact the CEO! This has to be the worst customer service experience I’ve ever encountered! Unfortunately I didn’t have a choice Mirror/ Lululemon directed me to Mulberry. The company won’t take calls or return them either!
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