Horrible experience with Mulberry just like a bunch of other reviewers had. Submitted a ticket in November, but they refused to cover it although the accidental stains are covered under my plan. I followed up multiple times but never got an answer. I even reached out to Castlery where I purchased my couch and the insurance plan. They have been trying to help me but still no answer from Mulberry as of November 2023. Guess their business model is to charge for insurance but never provide the services they are obligated to provide. Looking into submitting a complaint on BBB. Very disappointing
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