I got a stain that was unable to be removed. They sent a tech that confirmed the same. Then they said they would give me $191 for a $1200 piece that is now a complete piece of junk and worth nothing to anyone. It’s an eye sore and I need to replace it - the whole reason why I invested in the insurance in the first place. I spent $1500 on their insurance for the whole item and they wanted to “reserve the ability for future claims”. I might as well to use their crap pay out towards staining the entire couch another color to cover the stain as my ONLY option beyond shelling out more money on this thing. DON’T BUY. They won’t replace the items. Waste of time and money. I’d be more ahead not buying the insurance and just replacing it myself. Absolutely Worthless.
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