I was with Penfold for over a year, the website application is fairly intuitive but eventually decided to transfer out.The transfer experience was very bad. I made my transfer out application in late October 2025 and it didn't complete until late February 2026. After hearing nothing for over a month, I contacted them in early-mid December to ask on the status. They told me they required me to fill out an additional form because I was transferring to AJ Bell Dodl who apparently needed further checks because they weren't someone they transferred to frequently. I was pretty surprised considering how big AJ Bell are. The delay wasn't on AJ Bell Dodl's side.So instead of proactively asking me to fill out the forms, I had to chase up on them myself which was disappointing. After filling out additional forms, they went silent again and I had to chase up several more times just to get the transfer out completed.4 months to transfer out a pension is crazy considering it wasn't in-specie and simply required them to sell funds on their side and transfer cash across.
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