Ordered 2 eSims on a short trip to Cambodia. One worked perfectly on an iPhone 15, the other wouldn't work at all in a Google Pixel 7. Went through the online chat support system, but although they were were quick and helpful in their response, were ultimately unable to fix the issue and gave an immediate refund. I ended up going to a local telecom shop to sort it (they actually gave me a far better deal to be honest). So I would say they are cheap and easy when it works and their customer services is good, but there are obviously occasional issues.
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