Complaint against: Thursday Dating (Honeypot Dating Ltd) and Fatsoma LtdSummary of facts:On September 20, 2025, I purchased a ticket for the Cannonball Singles Sunset Social through the Thursday app, which was processed by Fatsoma. The app’s checkout flow was broken, redirected incorrectly, and failed to confirm properly. After I raised legitimate complaints about the misleading and dysfunctional ticketing process, Thursday revoked my access to the event and claimed I was “not the right fit.” I was effectively banned from attending an event I paid for solely because I complained.Fatsoma, as the ticketing processor and platform, failed to investigate my report, failed to intervene, and allowed the event organizer’s retaliation to stand. Their inaction makes them complicit in the organizer’s discriminatory and retaliatory behavior.Allegations: • Retaliation against a paying customer for raising a consumer complaint. • Discrimination or exclusion without clear criteria. • Deceptive and unfair business practices in ticketing and post-sale handling. • Fatsoma’s complicity through refusal to investigate or remediate.Legal basis:Violations of California’s Unfair Competition Law (Bus. & Prof. Code §17200) and Consumers Legal Remedies Act (Civ. Code §1770) for deceptive and unfair practices.Requested remedies: 1. A formal investigation into both Thursday Dating and Fatsoma. 2. An order requiring Fatsoma to preserve all related records, communications, and transaction data. 3. A written explanation from Fatsoma describing why the complaint was ignored and what corrective action will be taken. 4. Acknowledgment of this complaint and confirmation that a case has been opened within 24 hours of receipt.
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