Goat Solar went above and beyond to fix an intermittent fault with my father in law’s solar panels.Comms prior to the call-out were carefully handled and pictures of the installation requested so that Giant could be as prepared as possible to fix the problem.On the day, Nayeem the technician was very careful to ensure he had checked every part of the PV setup and was very thorough in identifying the intermittent tripping problem.I should particularly comment that Nayeem was also very patient with my father in law who is 90 and loves to talk! He listened patiently and showed interest in his stories of the solar panels and motorbikes etc.After checking that the fault was resolved, the technician also looked at the connecting infrastructure into the house and followed up with a very thorough report, with photos, of the installation, fault and remedy.After the visit we had a follow up call from Giant to check that there had been no further issues. I should add that the cost of the visit seems reasonable bearing on mind the expertise required to understand and fix this technology.I would have no hesitation is recommending Giant Solar, a company that exhibits the kind of customer service long since forgotten by many.
Claim your business profile now and gain access to all features and respond to customer reviews.
"Giant Solar Ltd is a UK based firm with over 25 years of collective experience working closely with Accreditation Bodies, Suppliers, Microgeneration Certification Scheme (MCS), Manufactures and Installers.
Partnered with most reputable manufactures to give our customer a full range of different products and services truly tailored for their needs.
Passionate to achieve its vision by scrutinising industry updates to get more control of our finances and well-being. Giant Solar takes conformity seriously and provides a full walkthrough on all its Renewable Installations, with exclusive benefits, empowering you to enhance your quality of life."See more