I am reaching out to express my disappointment about the ongoing charges to my account. I had previously contacted the support team and explicitly requested to cancel my subscription. However, the cancellation was not processed, and my account has been charged again without my approval. This situation is unacceptable. I believe that once a cancellation request is made, it should be acted upon immediately. Continued deductions after a cancellation request create frustration and diminish trust. Please ensure my subscription is cancelled right away and confirm that no additional charges will occur. I also seek clarification on why my earlier cancellation was not addressed. I await your swift response and resolution of this matter. Regards,
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