The distress and destruction to our property and lives caused by GIO is irreversible.The severe misconduct we have been exposed to over many years by GIO and the Suncorp group is criminal!GIO destroyed our home and contents due to their actions. Our home was initially a simple claim that they completely stuffed up due to negligence, incorrect reports and penny pinching. This has now led to the full blown total loss of the entire house and contents. GIO still refuse to fix things properly so want to walk away from the destruction they created.They have also now destroyed our health and our life. We have lost precious time (THOUSANDS OF HOURS) that we will never ever get back. Mental health damage due to the severe stress and constantly having to fight just to get our entitlements, that we paid for. How do GIO say sorry when they destroy everything …….they dont! They are an insurance company and have made it clear to us from our experience that they cant fix anything properly or ethically. Their own contractors rip them off but they instead harass us. If only the shareholders and public knew how much money is wasted during claims handling….We have not only lost our home, but been exposed to several high health and safety risks throughout the years directly due to GIO and their contractors. GIO would often ignore, delay and deny dealing with these and avoid giving us information.GIO have abandoned their responsibilities to us and left us completely distressed and extremely vulnerable, which they are aware of, but do not care. Homelessness is a real risk and they dont give a damn.To treat us like crap after they destroy everything is inhumane and fails to meet their obligations under insurance law or insurance COC guidelines. GIO regularly fail in our claim to Act in good faith and meet their Duty of Care.I will never go anywhere near GIO and the Suncorp group after their repeated failures and ongoing aggression after they a screwed up and try to hide the truth to avoid their liabilities. The CEO made 5million plus a 2million bonus last year so why cant they just do the right thing? Incase any claims insurance staff read this, please do not work for an organisation that destroys lives. We are not the only family caught up in this sort of claim. There are many of us but the stories don't get out. If you can see the insurer is doing wrong, please consider being a whistle blower. Do not support unethical conduct as no money is worth taking if you are part of the problem. What has happened to our family is not okay. It didnt occur due to a defined event that our policy covers us for. It happened because of the way GIO handled the claim and their chosen contractors that have repeatedly been unethical and unskilled, thus destroying our property together with the claims department.We did not deserve to lose everything due to GIOs misconduct. We deserve to be fairly compensated to replace our home and contents and not be left out of pocket. We deserve to be able to have like for like. We deserve to not be left out of pocket due to GIOs misconduct and Suncorp stuffing up. We absolutely deserve fair compensation for the destruction of our health, the constant risks, the time you have stolen from us and the severe stress that has now given us PTSD.
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GIO, or GIO General, is an Australian general insurance provider.