Do not recommend. I ordered a piece in early December as a Christmas gift, relying on website advertising about delivery timeframe. I was informed on 19 December that Christmas delivery was no longer possible. I immediately asked for the order to be cancelled and they agreed (as well as agreeing to review the cancellation fee given the circumstances). When I contacted them to check progress with the refund (allowing them one business day to undertake the promised review), they informed me it was now too late to cancel at all. I consider this completely unacceptable as multiple failures on their part have now led to me being out of pocket in terms of having to buy another alternative gift without the benefit of a refund from this company.Editing on 7 Jan to add that I contacted Gioia straight away (as the reply to this review suggested below) to request the refund (minus the cancellation fee) and was refused again by the company. Having said that the print has now arrived and seems pretty good quality, just a shame that I have no need for it now. I would also add that at no point during the check out process was it communicated that pre Christmas delivery was not possible and the opening pages were full of Christmas advertising (although I note that the reply below says that it was noted on their website somewhere). Overall - the product seems fine but service is really not reasonable and I would be careful in dealing with them. I assume that they will reply again to say I am wrong but, honestly, I am trying to fairly recount my experience.
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Established in Melbourne in 2018, Gioia Wall Art™ is dedicated to simplifying artistic living. Our mission is to offer an extensive selection of art prints, original artworks and wallpaper in collaboration with both established and emerging artists, tailored to suit contemporary interiors.
