I purchased a garden hose reel cart made from heavy-duty metal from an online retailer in Nov. 2025. It arrived damaged, and I quickly reached out to the customer service team. An agent responded promptly, and after I provided a photo of the damage, they kept me updated throughout the process. A new cart was shipped to me at no cost within a few days, arriving in perfect condition. I assembled it myself and found no leaks. This cart appears to be well-constructed and should last a long time. Thank you for the great product and service!
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