We own 2 Giraffe water hose reels. We bought the first one in 2023 to help my wife water flower pots on our front porch and along the stairs leading to the hose. She was tired of struggling with the old ground sitting hose reels that were hard to use and stored heavy hoses. It was such a pleasant experience that we purchased another reel for the back patio in 2024 where we have numerous plants and had water toys for our grandson. They both worked well until one didn’t. The 2024 purchase just stopped retracting the other day. I tried all the prescribed fixes in the manual and website. It was just stuck and refused to retract. So, we had 110+ hose laying on the patio. I contacted customer service and after providing the order number they informed me they would be shipping a replacement reel as soon as possible. The next day I received an email that the reel was being shipped to our home. According to the shipping company and tracking information provided by Giraffe Tools, it will arrive Saturday, 6 days after providing the needed order information. I am so glad that this company stands by its products. The customer service representative, Doris, was friendly and most helpful. We are now considering purchasing their largest hose and reel for our workshop. It’s refreshing to deal with a company that stands behind thier products and does what it says it will do in a timely manner.
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