Long wait (2 hours) which would be fine if they were helpful - but updated googles estimated ‘5 minute response’.
Sent automated links’s to resources and other crisis lines that did not work.
Robotic and generic copy and paste one line responses
Sounds like they send the same response to everyone
Asked no follow up questions or attempted to engage in further conversation.
Ended the chat because I didn’t reply for 7 minutes - after 4 minutes sent 4 follow up messages asking if I was still there. Hard to reply quickly when you’re in crisis and in tears and trying to put the words together.
Left feeling far worse.
Absolutely shocking.
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