I haven’t been able to use Shout since February time due to sudden issues with compatibility of my network provider. Before I was able to use it with no issues and now it just says “undelivered” whenever I contact them yet the initial message “SHOUT” to activate the service sends perfectly…I contacted Shout about the issue almost 2 months ago and said they were aware of the issue and were looking to fix it…they contacted me again a couple of weeks later saying they don’t have an estimated date for when the issue will be resolved but will notify me with updates…it’s been too long now and getting ridiculous, as someone who works in IT, issues like this can get resolved in a matter of hours…sort it out…! Also reading the rest of the reviews about the general quality of the service…I agree that responses can be very robotic and inauthentic, and feels like it’s not personal/genuine especially knowing now that SHOUT volunteers message multiple people at the same time. And this can be very disheartening especially since the queue times can be extortionately long (waiting in the hours). However, I have had a couple of genuinely lovely volunteers who seem like they really do care, so don’t let it discourage you from talking or opening up. Despite, it shouldn’t be this way- the inconsistency of the support quality from volunteers.
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