Spoken to shout a number of times, first time wasn’t too great but the others were amazing. I found that they really got down to the problem. The second time I spoke to shout, the volunteer made sure I was 100% safe before talking to me. Each time I felt listened to and heard.The waiting time did vary, sometimes it was around a 5 minute wait and others were a bit longer but they do have quite a lot of people to get to.However, it’s definitely worth the waitWould definitely recommend
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