I ordered a LV Neverful MM bag. After purchase they provided lots of updates re shipping etc. I got the bag in about 2 weeks.Although the bag was supposedly coming from Singapore, the return address on the pkg was New York. The dimensions of the bag were on the website. The bag I received looked out of proportion. When I measured it…it was 6 in longer than it should have been.I am a petite person with shoulder issues. The bag is too big for me…. Actually more the size of the LV model GM.I contacted the company through Email explaining the problem along with photos. I requested a full refund as the bag was useable for me. They responded with a 20% refund and I could keep the bag. I knew I had to pay the return shipping.When I said no….they said they had no labels for return shipping and it wd cost a lot of money to ship it back. What reputable company has no return labels ,as their site offers full refunds. I offered to return it to the address in NY…but got no response about that.They upped the refund to 30% and I could keep the bag. Again I expressed my wishes for a full refund because it was not as advertised on the site.Long story short…and offer of 50% refund and keep the bag. I accepted this bc I wondered if I wd ever see a full refund or wd they claim it was never received?I paid with PayPal fortunately.Lesson learned…..I have a handbag which is not useable to me and out 50% of the cost!
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