The new owner provides poor service and shows a lack of decency. My dogs are groomed properly only 40% of the time! When I got into my car, hair was everywhere! I take both my dogs here, and the pricing for my large dog varies, making me feel like I’m being taken advantage of—sometimes $85, sometimes $100. I was busy with errands and couldn’t return my dog immediately after his surgery, hoping he would be groomed properly for his recovery. Unfortunately, he was left wet and unbrushed, just like my other dog. Since I couldn’t bring him back right away, I requested a discount or a better rate, but she still charged me the full amount, claiming she would give me $10 off, which never happened. The price for my large dog keeps changing, and I was charged $100 despite only bringing back one dog for corrections after the surgery. I gave the owner a chance to resolve the issue, but she didn’t take responsibility, instead blaming me for the delay, even though I explained the situation in person that same day and needed to contact them later after visiting the vet! Overall, this experience felt gross, lazy, and deceptive.
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We are a Dog Grooming & Boarding Boutique located in Memphis, TN specializing in grooming, boarding and speciality dog events.
