If I could give ZERO stars, I absolutely would. This company is a complete scam. My $1,200 scooter broke while still under warranty—over 9 weeks ago—and I’ve been stuck in an endless loop of useless emails, delays, and empty promises ever since. Their so-called “customer service” is an international joke. They contract with some third-party service in the U.S. that has zero authority, who in turn has to email someone in China and then wait days just to get a response. That’s their process. No calls. No real help. Just a useless chain of people who do nothing but stall.They mail out random parts from some warehouse and expect YOU to do the repairs yourself. When it doesn’t work (and it didn’t), they just start the entire nightmare all over again—asking for more videos, more photos, and sending you another part to install yourself. Still broken. Still no solution. Still no scooter.After sending multiple videos and emails, they finally sent a new controller. Guess what? That didn’t fix it either. Now they refuse to replace the scooter or refund the money. It’s been over two months, and I’m stuck with a completely non-functioning product while they continue to drag their feet. I have a vacation planned and now have to spend even MORE money to buy another scooter—from a different company—because the one I already paid for is worthless.To make matters worse, there is one person in customer service, and they can’t do anything except forward emails to someone overseas. That’s it. No escalation, no manager, no resolution. They even refuse to provide a physical business address so I can serve them with a small claims lawsuit. Total fraud.This has been one of the most frustrating experiences I’ve ever had with any product on Amazon. I actually liked the scooter when it worked—but when it breaks (and it WILL), you’re completely on your own.Do yourself a favor: buy from another company. This one will abandon you the moment something goes wrong.
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Glashow is dedicated to the invention and innovation of mobility solutions for your cared ones around the globe. Established in 2023, the founding core team has extensive experience in various fields, including product development, marketing, and supply chain management. The research and development team consists of over 200 professionals, primarily from leading companies in the electronics and mobility industries.
Our mission is to develop innovative, modern mobility solutions for your cared ones around the globe.
Glashow sets new standards in mobility efficiency and performance with cutting-edge tech.
We are at the forefront of the industry in core technologies such as 36V 12Hh lithium battery, "PAI" Smart Safety Riding System, 250W brushless motor, and pioneering industry-first innovations.See more
