UPDATE*****After submitting my review, the company reached out to explain the delay, and I received my window a few days later. It appears to be a high-quality, undamaged unit, so I'm pleased! I will monitor its performance over the next few weeks before ordering more. I've changed my rating from 1 star to 5.*****I usually prefer giving positive reviews, but this time it was difficult: the service was lacking. I left messages and sent emails with no replies, and I was still waiting for my delivery. I'm relieved I did a test order first! If I don't hear back this week, I may seek to recover my losses. Customer service was virtually nonexistent, though they were quick to take my order. I would be happy to update this review if I receive my window soon.
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