La traduzione più appropriata per il tuo messaggio, mantenendo il tono di urgenza e frustrazione, è:"I ordered two double-glazed windows to replace my old ones. Everything was fine until the order was placed: quick replies and a delivery date were provided, but since then, nothing. I can’t get hold of anyone, and this is the second email I’ve sent asking what happened to my order. If I don't hear back within a day, I will go to the police.
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