Edit: As you can see from Glassguards reply, the same excuses have been regurgitated. At the end of the day I carefully read the instructions on the website and the packaging, followed instructions to the tee, and am left with a ruined shower floor. I’d love to see where abouts on the website it suggests to check with the tile manufacturer before using the product! (I asked at least twice for them to direct me to this advice as it’s not very helpful after the fact!)I also offered for the company to just compensate me for a wet seal product that I will purchase to conceal the damage from their product, I believe the total cost was less than $70 NZD, a reasonable middle ground! But I have now been ignored, in their own words, “as far as we are concerned the case is now closed”Zero stars for product and zero stars for customer service.I tried to resolve this issue privately but Glassguard are not willing to come to the party.Do not trust GlassGuard’s advertising or their so-called “customer service.”I purchased their Miracle Mould Removal Gel based on the clear claims on their website that it is safe to use on tiles. Nowhere did it state that it was only suitable for “sealed, non-porous” tiles, or that I should check with my tile manufacturer before use — yet this is the excuse they repeatedly fell back on once their product caused permanent damage to my almost brand-new bathroom.Despite following their instructions to the letter (including a patch test and thoroughly washing the product away), the next day I was left with discoloured, ruined tiles. Their response? • Deny any fault with the product. • Claim I must not have removed it properly (despite evidence to the contrary). • Repeatedly invent “warnings” about tile compatibility that are not listed anywhere on their product page. • Insist that because they’ve “never had this complaint before,” my case must be my fault.The most insulting part is that they positioned the damage as an “anomaly” yet refused to compensate me beyond refunding the $40 I spent on the product — leaving me to foot the bill for repairs to tiles worth thousands of dollars.This is not just poor customer service, it is misleading advertising and a refusal to take responsibility when their product fails. Instead of standing by their guarantee of safety for tiles, they shut the case, blamed the customer, and hid behind scripted excuses.If you value your home, avoid this company. Their products are not as safe as they claim, and their “support” is nothing more than polite stonewalling.
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Glassguard stocks some of the best glass cleaning and protecting products in the world! The liquids are eco-friendly and can be used on any and all glass surfaces. You’ll notice a HUGE improvement in the look and feel of your glass and it will stay cleaner (and easier to clean) for much, much longer.
