I want to highlight the excellent work of Vince, who was absolutely brilliant, efficient, quick, clean, and clearly very knowledgeable. He knows exactly what he’s doing, and his professionalism made a huge difference. Five stars to him!Unfortunately, I can’t say the same about the company he works for. They cancelled my appointment twice, and despite calling on Monday for an emergency repair, they only managed to send someone on Thursday. That’s simply not acceptable.If the company doesn’t have enough staff to handle the workload, they should hire more people rather than keep telling clients they received “700 calls in one day.” That kind of comment isn’t reassuring — we all work and understand pressure, but what matters is being able to meet the client’s needs, not making excuses.So, while Vince deserves all the praise, the company’s organisation and customer service really need serious improvement
Claim your business profile now and gain access to all features and respond to customer reviews.
Gledhill is a leading UK manufacturer of hot water and heating solutions. Established in 1926, quality, innovation and reliability are at the heart of our business. We are dedicated to providing durable, efficient products which meet the needs of our customers.
