We had a very poor experience with Glenigan. After a 12-month subscription that proved unsuitable for our business, we intended to let the contract end. Instead, it was automatically renewed for a further 12 months with no renewal reminder, no warning, and no opportunity to review the decision, despite a 90-day notice period being required.When we raised a formal complaint, we were told that Glenigan does not send renewal reminders at all and that once the contract has renewed, cancellation is “not possible”, regardless of whether the customer had clear notice or provided informed consent.Engagement with account managers was later referenced as implied consent to renew, which we strongly disagree with. Support or usage discussions are not agreement to a further long-term financial commitment.This approach places all risk on the customer and feels unreasonable and inconsistent with fair commercial practice. Based on both the product’s lack of suitability and the way the renewal was handled, we would not recommend this company.
Claim your business profile now and gain access to all features and respond to customer reviews.
Established in 1973, Glenigan is the trusted provider of UK construction sales leads, market analysis, industry forecasting and company intelligence.
