Last year, we were chased by Glenigans. Initially, we were sceptical, as we have seen a number of development tools like this fail to work, and found that the enthusiasm from the salesperson is not backed up by the sales or growth received.After (name reducted) and agreeing on a 12-month contract to trial the system, we agreed to go forward with this. We stated that if it worked, we would continue (who wouldn’t continue with a winning solution?!). It became apparent from the start that it was an uphill battle. We contacted many project contacts to express our interest and chased up. We continually had no responses, some of the email addresses bounced back, some telephone numbers were not accurate.After 6 months, we became totally disillusioned with the Glenigans system. We advised our Account Manager that we would not be going ahead with the renewal as we were no getting results, and our use of it tailed right off to zero.With a little more than a month left to go, we submitted a cancellation request. The Account Manager, ( name reducted)then contacted us back quickly, pointing out a clause stating we needed to submit the cancellation in writing 3 months in advance. The clause sent to us stated there was a rolling subscription unless three months' notice was given of any cancellation. He could clearly see we were unhappy with the results we were getting, and instead of recognising this at the three-month cancellation stage, and advising us to get the cancellation in on time, he clearly kept his head down to lock us in for a further year. At no point did he contact us to discuss the renewal. His email was also enthusiastic to mention that he would be ‘supporting us until February 2027’.So what do we think of the system? It may be summed up as follows:• We were promised that it would work, with time. It hasn’t.• We found issues with plenty of old email addresses, contacts and telephone numbers.• Contacting names on the system were met with stone-walling, no response.• Glenigans are only interested in bankrolling you, and not supporting you if its not working for you. Don’t get caught out like we did. We agreed a 12 month contract and have ended up being low-balled by a cancellation contract term.• This experience already cost us around £5k (small contractor) for zero return, and looks like they are trying to low-ball us into paying another year, despite us continually telling them (name reducted) that it wasn’t working and we wanted out.Learn from our mistake, save yourself the money and don’t get caught out by Glenigan’s ‘lock-in’ period!!
Claim your business profile now and gain access to all features and respond to customer reviews.
Established in 1973, Glenigan is the trusted provider of UK construction sales leads, market analysis, industry forecasting and company intelligence.
