We were a Customer of Glenigans 14 years when we decided to market ourselves differently and wrote them a polite letter of thanks but giving them notice we would not be renewing. We got no reply so we assumed it was all cancelled. So surprised to get an invoice in March from them for £3,500 (9% higher than the previous years charge) they informed us they had not received our letter but even if they had it was in their contract that the only way to terminate the auto renewal was to send an email to special email address buried in their small print, and even then only valid if they acknowledge it!In a nutshell after 18 months of exchanging emails and letters with their Solictors we were due to go Court with them only for their Solictors at the last minute dropping their claim. Here’s how we did it.1. Challenge their stipulation of only accepting cancellations by email as an unfair contract2. Challenge their practice of increasing their charges but only after the 3 months notice period has elapsed when you can no longer cancel as an unfair contract3. Challenge them claiming for the full cost of a years subscription you never used as an unlawful penalty as the most they should be able to claim for is loss of profits. Use one or all of these defences and be fully prepared to go to Court. Including going to arbitration (offer them a pittance) as they will never accept it, then prepare for a Resolution Hearing including writing a witness Statement (see TIP below). They will drop their claim before going into Court as they do not want to set a precedent that their contract is in our opinion unlawful. TIP: Use AI to reply to their Solicitors letters and draft a Witness Statement to defend their claim at no cost to you, but it does a great job of racking up their legal costs!
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Established in 1973, Glenigan is the trusted provider of UK construction sales leads, market analysis, industry forecasting and company intelligence.
